Customer Satisfaction Program 910019


At Grand Design, we are fully committed to assuring you enjoy a positive ownership experience with our products and services.  We take concerns with our products very seriously and are firmly committed to promptly and effectively address concerns as they arise.   Accordingly, Grand Design is offering a no-charge Customer Satisfaction Program for your recreational vehicle identified above.


Why is a Customer Satisfaction Program being conducted?


Grand Design has become aware of some owners that have concerns with discoloration and/or surface damage to the wallboard material located directly behind their convection microwave, visible only after the appliance has been lowered or removed.  Our investigation confirmed that this condition can occur over time with frequent high-temperature use of the convection feature.  Extensive in-house and third-party testing concluded that the discoloration and surface damage is cosmetic in nature and there is no possibility of a thermal event or threat to safety. 


What are we doing about the problem?


On recreational vehicles equipped with a convection microwave, Grand Design is authorizing the no-charge installation of a protective heat shield that is installed to the wallboard directly behind the convection microwave.  This heat shield eliminates the potential for discoloration and/or damage to the wallboard surface from repeated high-temperature use of the convection feature. 


How long will repair take?


The time required for repair is less than one hour.  There will be no charge to have this service performed. 


What should you do?


Contact your selling or nearest Grand Design RV dealer to schedule an appointment.  If your distance from a Grand Design dealer is significant, please contact us at 574-825-9679 so we can work with you to make other arrangements to have the needed repairs completed.


What if I no longer own this recreational vehicle?


Notify Grand Design either by phone: 574-825-9679, fax: 574-825-9249, or email: [email protected] to inform us that you no longer own this vehicle.  Please be sure to include your 17-digit Vehicle Identification Number (VIN) in all correspondence. 


Who should you contact if you have further questions or concerns?


Please contact Grand Design either by phone: 574-825-9679, fax: 574-825-9249, or email: [email protected] with any questions or concerns.

If you have already paid to have your recreational vehicle repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair.  To request reimbursement, please submit your request in writing along with a repair receipt to: Grand Design RV, Customer Service, 11356 County Road 2, Middlebury, IN 46540. 

We apologize for any inconvenience this Customer Satisfaction Program may cause.  We sincerely appreciate your business and are fully committed to your satisfaction as a valued Grand Design owner.


Repair Instruction Video

Downloadable Resources

Customer Satisfaction Program Owner Letter
Customer Service Campaign 910019 Repair Instructions